FAQ’s

Who is Holstein?

Holstein Housewares strives to make every day cooking and entertaining easy by simplifying life in the kitchen. All of Holstein Housewares’ small kitchen appliances and innovative treat makers are designed to offer endless cooking and baking possibilities. The brand was born in 2007 in Miami, FL, USA.

Where can I find a retailer that sells Holstein? Where can I buy your products?

Our brand has been sold in more than 20 countries. Let us know where you are located and we will share a list of places where you can find our products.

Where can you find information about Holstein product portfolio, news, and more?

Please visit us online at www.holsteinhousewares.com and make sure to register to keep up with news.

How can I contact Holstein’s customer service?

Feel free to call us at 1-877-837-COOK  9AM to 5PM EST or send us an email info@holsteinhousewares.com. We want to make sure you have an amazing experience using our products.

Does Holstein have social media pages?

Yes, join the conversation for giveaways, recipes and cooking tips
Facebook
Instagram
Youtube
Pinterest
Twitter

Make sure to tag us and also use #holsteinkitchen when you share your recipes!

How do I use Holstein products?

You can watch our easy how-to videos on our website or Youtube channel.
Make sure to read carefully the instruction manual that comes with each product before using it . If you misplaced it, just download it under each product page from our website.

What makes Holstein different?

Holstein provides stylish products that offer kitchen solutions which make everyday cooking and entertaining easy.

Where can I find product pricing?

We do not sell to the public. The pricing might vary per retail partner based on seasonality, promotions and/or location.

I lost my instruction manual, where can I find it?

Please download it under each product page from our website.

If my product gets damaged, how can I claim the warranty?

You can find the warranty policy in the last page of the instruction manual or on this link: http://www.holsteinhousewares.com/warranty/

Where can I purchase spare parts for for product?

We do not sell to the public or provide parts or accessories for any product for safety reasons. Never try to repair the product and always follow the instruction manual.

Where can I get more recipe ideas for my product?

You can find a great variety of recipes on our social media pages Facebook, Instagram, Youtube, Pinterest and also each instruction manual features recipes. If you need additional ideas, please let us know!

What utensils can I use to remove prepared recipes in products?

To remove any residues from the recipe that remain in any of our products, you can use wooden or silicone spatulas. Do not use any metal utensils because they may scratch and damage the product. Always read and follow the steps in the instruction manual. We recommend using Holstein utensils that meet these criteria.

If I am the winner of a giveaway, where and how can I claim my prize?

Please follow the specific instructions provided in the giveaway rules. If you have any other question please send us an email at info@holsteinhousewares.com

 

LIMITED WARRANTY 

HOLSTEIN HOUSEWARES hereby warrants, subject to the terms and conditions herein stated, that should this product become defective by reason of mechanical or workmanship manufacturing defects during the specified warranty period, HOLSTEIN HOUSEWARES will, at its option, either repair or replace this product found to be defective. HOLSTEIN HOUSEWARES warrants that from the date of purchase, this product will be free from mechanical manufacturing defects for a period of 1 year. Transportation charges on parts, or products in whole, submitted for repair or replacement, under this warranty, must be borne by the purchaser.

CONDITIONS
THERE IS NO OTHER EXPRESS WARRANTIES, IMPLIED WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES ARE LIMITED TO THE TIME PERIOD SPECIFIED HEREIN, OR TO THE EXTENT PERMITTED BY LAW. ANY AND ALL IMPLIED WARRANTIES ARE EXCLUDED. LIABILITIES FOR CONSEQUENTIAL DAMAGES UNDER ANY AND ALL WARRANTIES ARE EXCLUDED TO THE EXTENT SUCH EXCLUSION IS PERMITTED BY LAW.

This warranty is valid for the original retail purchaser from the date of initial retail purchase and is not transferable. Purchaser must present the original sales receipt. Proof of purchase is required to obtain warranty service or replacement. Dealers, service centers, or retail stores do not have the right to alter, modify or in any way, change the terms and conditions of this warranty.

SAVE YOUR ORIGINAL PROOF OF PURCHASE RECEIPT. IF YOU DO NOT PROVIDE ORIGINAL PROOF OF THE INITIAL PURCHASE DATE, WARRANTY SERVICE WILL NOT BE PROVIDED.

ABOUT YOUR PRODUCT WARRANTY

The warranty service would NOT apply if the product damage occurred because of misuse, lack of routine maintenance, shipping, handling, warehousing, or improper installation. Similarly, the warranty is void if the manufacturing date or the serial number on the product has been removed or the equipment has been altered or modified. During the Retailer Return Policy, the Retailer may exchange or refund any product, in accordance with their established Return Policy.

NORMAL WEAR

This warranty does not cover normal wear of parts or damage resulting from any of the following: negligent use or misuse of the product; improper voltage or current; use contrary to the operating instructions and manual; deviation from instructions regarding storage and transportation; repair or alteration by anyone other than HOLSTEIN HOUSEWARES or an authorized service center. Further, the warranty does not cover Acts of God, such as fire, flood, hurricanes, and tornadoes.

HOLSTEIN HOUSEWARES shall not be liable for any incidental or consequential damages caused by the breach of any express or implied warranty. Except to the extent prohibited by applicable law, any implied warranty of merchantability or fitness for a particular purpose is limited in duration to the duration of the above warranty. Some states, provinces or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state or province to province.

HOW TO OBTAIN WARRANTY SERVICE:

GENERAL INQUIRIES: Please contact Holstein Housewares Customer Service at info@holsteinhousewares.com